![]() Please see your printer support page for more details. * Reverting your printer firmware may affect other functionality. If you are unable to successfully revert your firmware using the steps above, simply contact us and we can help you return the items to exchange them for the new version cartridges which will work with your updated printer. What if I’m not able to perform the above steps? Here’s a 30 second video that shows you how to do this: Turn off your update setting so you don’t get affected again in the future. How can I prevent this issue from happening again? Note: If you get a “failure” message, please restart your computer and printer, then try again. If you have a Mac or are unable to perform the steps from a Windows computer, please contact us to set up an exchange for the cartridges. Try manually selecting your operating system. Note: You must do this on a Windows computer as the files are not compatible with Mac. Download Install Product Homepage Software and drivers for HP OfficeJet 6962 All-in-One Printer Choose a different product Detected operating system: Windows 7 (64-bit) Choose a different OS We were unable to find drivers for your product. Once complete, your cartridges will work again. Select the checkbox next to the printer and click “Update”. ![]() Please download the correct version for your printer below: ![]() To resolve this “cartridge problem” message, you should revert the firmware back to the correct version. Cartridge problem : One or more of the cartridges may be missing or damagedĬartridge problem : Remove and reinstall the indicated cartridges
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